Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Marketing Materials will ship after printing, typically in 5-15 business days depending on products ordered. Items will ship individually as they are completed.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If we are out of stock or there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment estimated delivery times
|UPS Ground||3-5 business days|
|UPS Next Day Air||1-2 business days|
|Marketing Materials||Up to 15 business days|
|Large Freight Items||3-8 business days based on location|
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Overnight delivery is only available for orders placed before 2:00 PM (CST) and with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Residential vs Business Addresses
Orders requiring freight shipping will have the following options automatically applied:
For a residential address - the carrier assumes no loading dock or forklift will be present. The delivery vehicle will include a lift gate.
For a business address - the carrier assumes you will have a loading dock and forklift. If you are shipping to a business address that does not have these options, please notify us via email at firstname.lastname@example.org so we can make the necessary changes.
Shipments greater than 500 pounds
For Dustless Blasting® machines, large quantities of rust inhibitor, pallets of abrasive, or any other other shipment over 500 pounds, please have a forklift available if you haven’t requested for a delivery truck with a lift gate. Failure to specify the correct delivery type may result in shipping delays and/or additional fees.
Shipments greater than 5000 pounds
If your order is over 5000lb, you will be contacted with additional freight costs after your purchase. Shipping must be paid in full before your order can be fulfilled.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Marketing materials include free shipping and will be delivered to you within 15 business days. Tracking numbers for marketing orders are by request only.
Customs, Duties and Taxes
MMLJ,Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you received your order damaged follow the steps below.
- Accept your shipment - MMLJ, Inc. will address the issues with the carrier for you.
- Note any damage on your shipping receipt - Write the number of boxes damaged and describe the damage (ripped carton, damaged box, etc) beside your signature
- Take photos of your shipment - Take photos of the entire shipment, damage to the packaging, close-ups of damaged area, and of your signed receipt with description of the damage.
- Contact us about the damage - email email@example.com with your order number, your photos, and the number of damaged pieces.
- After receiving your info, we will ship a replacement and file a claim with the carrier on your behalf.
International Shipping Policy
If your order is shipping to a location outside of the US, you will be contacted with additional freight costs after your purchase. Shipping must be paid in full before your order can be fulfilled.
Prices shown are in US dollars. For conversion, we recommend using a currency converter.
Any import duties, taxes, or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.
International orders may require 3-5 business days or more of additional processing time prior to shipment. Orders will be shipped by a carrier of our choice.
Some items may not be shipped to certain destinations due to manufacturer restrictions. If you have selected an item that cannot be shipped internationally we will inform you via phone or email.